Florian Fire Safety Ltd
Last updated: 31/08/2025
1. Introduction
Florian Fire Safety Ltd (“we,” “our,” or “us”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in the course of our fire safety compliance business.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Contact Information: Name, business name, address, email address, phone number
- Professional Information: Job title, company details, industry sector
- Service-Related Information: Property details, inspection requirements, compliance history
- Technical Information: IP address, browser type, device information, website usage data
2.2 How We Collect Information
We collect information through:
- Direct communication (phone calls, emails, forms)
- Our website and online forms
- During site visits and inspections
- Business cards and networking events
- Third-party referrals and partnerships
3. How We Use Your Information
We use your personal information for the following purposes:
- Service Delivery: Conducting fire safety inspections, compliance assessments, and related services
- Communication: Responding to inquiries, providing quotes, and maintaining client relationships
- Legal Compliance: Meeting regulatory requirements and maintaining inspection records
- Business Operations: Scheduling appointments, invoicing, and account management
- Marketing: Sending relevant updates about fire safety regulations and our services (with your consent)
- Website Improvement: Analyzing website usage to enhance user experience and marketing performance
4. Legal Basis for Processing
We process your personal information based on:
- Contractual Necessity: To fulfill our fire safety services and comply with our agreements
- Legal Obligation: To meet fire safety regulations and maintain required records
- Legitimate Interest: For business operations, marketing, and improving our services
- Consent: Where explicitly provided for marketing communications
5. Information Sharing and Disclosure
We may share your information with:
- Regulatory Bodies: Fire authorities, local councils, and other compliance agencies as required by law
- Professional Partners: Contractors, specialists, and consultants involved in service delivery
- Service Providers: IT support, accounting services, marketing services, and other business service providers
- Legal Requirements: When required by law, court order, or to protect our legal rights
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Secure data storage systems
- Access controls and user authentication
7. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal and regulatory requirements (typically 7 years for fire safety records)
- Resolve disputes and enforce agreements
8. Your Rights
Under applicable data protection laws, you have the right to:
- Access: Request copies of your personal information
- Rectification: Correct inaccurate or incomplete information
- Erasure: Request deletion of your personal information (subject to legal requirements)
- Restriction: Limit how we process your information
- Portability: Receive your data in a portable format
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: For marketing communications and other consent-based processing
To exercise these rights, contact us using the details below.
9. Cookies and Website Technologies
Our website may use cookies and similar technologies to:
- Ensure website functionality
- Analyze website traffic and usage
- Remember your preferences
- Improve user experience
You can control cookies through your browser settings, but this may affect website functionality.
10. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. Please review their privacy policies before providing any personal information.
11. International Data Transfers
If we transfer your personal information outside the UK/EU, we ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
12. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by:
- Posting updates on our website
- Sending email notifications to clients
- Including notices in our regular communications
13. Contact Information
For questions about this Privacy Policy or to exercise your rights, contact us:
Florian Fire Safety Ltd
14. Complaints
If you believe we have not handled your personal information properly, you can file a complaint with:
- UK: Information Commissioner’s Office (ICO) – ico.org.uk
- EU: Your local data protection authority